Service and Support

Supportive is how we understand our role in the customer relationship. End-to-end support isn’t a catch phrase – it’s the way we’ve done business since 1986.

Our Standards

Our company-wide standards for providing “Serviceable & Maintainable” equipment include:

  • Diagnostics shall be provided onboard.
  • No service tool shall be required for equipment installation, adjustment, maintenance, or troubleshooting.
  • Spare or replacements parts shall be available at published prices.
  • Regularly scheduled technical training classes shall be available at reasonable cost.
  • Telephone support shall be provided by trained, experienced technicians, without charge to customers.
  • Engineering field support shall be available at the customer’s location, at a reasonable cost, by prior arrangement.
  • All installation, adjustment, maintenance and troubleshooting manuals and documents which are required for proper equipment operation, including as-built prints, shall be provided with equipment. Replacement copies of documentation shall be readily available at reasonable cost.
Integrity is what we bring to everything we do - every employee, every process - because you deserve no less than our personal best.