"Serviceable & Maintainable" equipment
  • Diagnostics shall be provided onboard.
  • No service tool shall be required for equipment installation, adjustment, maintenance or troubleshooting.
  • Spare or replacement parts shall be available at published prices.
  • Regularly scheduled technical training classes shall be available at reasonable cost.
  • Telephone support shall be provided by trained, experienced technicians, without charge to customers.
  • Engineering field support shall be available at the customer's location, at a reasonable cost, by prior arrangment.
  • All installation, adjustment, maintenance and troubleshooting manuals and documents which are required for proper equipment operation, including as-built prints, shall be provided with equipment. Replacement copies of documentation shall be readily available at reasonable cost.

At Elevator Controls, we've put the people and programs in place to support our uncompromising desire to deliver the highest quality products available. We continually measure results to confirm that our demanding internal standards are met.

Multi-lingual telephone support is provided by knowledgeable, factory trained technicians. Product R&D engineers are available to respond to particularly challenging questions. Onsite product and engineering support is available worldwide.

Experience Our Philosophy

Integrity is what we bring to everything we do – every employee, every process – because you deserve no less than our personal best.

Supportive is how we understand our role in the customer relationship. End-to-end support isn't a catch phrase – it's the way we've done business… since 1986.

Telephone Technical Support is provided for Customers at no charge during normal office hours. See our Technical Support page for more details.