CUSTOMER FIELD TRAINING & ENGINEERING ASSISTANCE

Elevator Controls strives for customer satisfaction when it comes to our products and providing technical assistance. We have developed a program to support our customers for on-site training, field engineering assistance and after hour services.

Please keep in mind a few of our guidelines when seeking field support. Elevator Controls must be informed two weeks prior to confirm availability for on-site training or engineering assistance. Once date(s) have been confirmed, Elevator Controls requires a purchase order prior to reserving any travel arrangements (expenses are not included and are in addition to engineering time. Airfare, transportation transfers, food and lodging are not included in initial price and will be in addition to the rates provided).

If you have any questions or concerns regarding these services or would like to schedule a field visit from one of our technical staff, please call our Technical Support Department at (916) 428-1708. Thank you.